Refund policy

Returns and Refund Policy

Due to the nature of custom-made products, we ONLY accept returns & exchanges on faulty products.  SoulOfPearl will make every effort to resolve issues and replace, refund or partially refund the product. The final resolution for defective products is decided on a case-by-case basis, and is at the sole discretion of  SoulOfPearl .

- All of the products are UNIQUE. They are handcrafted and made of the nature pearl. Our team connect those pearl by hand. We believe all craft item is unique.

- The color of our product from our website for reference only.

We do not accept cancellations once your order is placed. Unwanted or incorrect orders cannot be canceled.

If your item arrives damaged or defective, please contact our support team at info@ SoulOfPearl.com and include both a video and a photo for diagnosis and quality assurance purposes within 7 days.

If a return has been agreed, please note the faulty item must be returned to us in its original condition and packaging. If a replacement has been approved,  SoulOfPearl will produce & ship it in the quickest possible time-frame. If a partial or full refund is agreed, this will be processed within 7 days of you receiving the product. 

If you have any questions regarding our Returns Policy for a sign or standard design, or would like to start a Return or Exchange, please contact us at info@SoulOfPearl.com.